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Privacy Policy

Privacy Policy

Last Updated: 21st March 2025

OTS Group (“we”, “our”, “us”) is the trading name of Ocean Transportation Systems and Freight Forwarding Inc., a company registered in Ontario, Canada.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or interact with us. We are committed to handling your personal information with care and transparency in compliance with applicable privacy laws, including PIPEDA, GDPR, and CCPA/CPRA where relevant.

1. Information We Collect

  • Name, email address, phone number, company name
  • Business information you provide when requesting a quote
  • Marketing preferences and communications
  • Website usage data (via cookies and analytics tools)
  • Chatbot interactions on our website
  • We do not intentionally collect information from individuals under 16.

2. How We Collect Your Data

  • Contact or quote request forms
  • Newsletters or email sign-ups
  • AI chatbot conversations
  • Cookies and tracking technologies (e.g. Google Analytics, HubSpot, Meta Pixel)
  • Third-party tools such as Make.com and CRM integrations

3. Why We Collect Your Data

  • Respond to enquiries and quote requests
  • Provide and improve our services
  • Conduct marketing and communications to businesses
  • Analyse website performance and usage trends
  • Ensure security and prevent misuse

4. Sharing Your Information

  • CRM and marketing automation providers (e.g. HubSpot)
  • Analytics and ad platforms (e.g. Google, Meta, LinkedIn)
  • Automation and form-handling services (e.g. Make.com)
  • We do not sell personal data.
  • Some of these providers may store or process data outside of Canada, including in the US or EU.

5. International Visitors

  • EU/UK (GDPR): Right to access, correct, or delete your data; Right to restrict or object to processing; Right to data portability
  • Canada (PIPEDA): Right to access and correct your personal information; Right to withdraw consent
  • California (CCPA/CPRA): Right to know what data we collect; Right to delete your data; Right to opt out of the sale or sharing of data; Right to non-discrimination for exercising rights
  • To make a privacy-related request, contact: [email protected]

6. Data Retention

  • We retain personal data only as long as necessary for the purposes outlined above, or as required by law.

7. Your Choices

  • Unsubscribe from marketing emails using the link in any message
  • Control cookies via your browser or our cookie settings banner
  • Contact us to request access, updates, or deletion of your data

8. Security

  • We implement appropriate safeguards to protect your data against unauthorised access, loss, or misuse. However, no system is 100% secure.

9. Changes to This Policy

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

10. Contact Us

  • Ocean Transportation Systems and Freight Forwarding Inc.
  • 8000 Jane Street, Suite B-102, Vaughan, ON, L4K 5B8 Canad
  • Email: [email protected]

Cookie Policy

Last Updated: 21st March 2025

This Cookie Policy explains how OTS Group uses cookies and similar technologies when you visit our website.

What Are Cookies?

Cookies are small text files stored on your device when you browse websites. They help us remember your preferences, analyse site traffic, and improve user experience.

Types of Cookies We Use

Essential: Required for website functionality (e.g. form submissions)

Analytics: Help us understand how the site is used (e.g. Google Analytics)

Marketing: Used for retargeting or personalised communication and ads (e.g. Meta Pixel, LinkedIn Insight Tag)

Functional: Improve your experience (e.g. remembering preferences)

Third-Party Cookies

We may use cookies from:
– Google Analytics – site usage and traffic insights
– HubSpot – marketing automation and visitor tracking
– Meta (Facebook/Instagram) – ad targeting and performance tracking
– LinkedIn – if used for future advertising or analytics
– Make.com – indirectly, via automation workflows for form/chatbot handling

Managing Cookies

You can control cookies in the following ways:
– Via the cookie banner when you first visit our site
– By adjusting your browser settings to block or delete cookies
– By using opt-out tools from platforms like Google or Meta

Blocking some cookies may impact your experience on the site.

Updates

We may update this Cookie Policy to reflect changes in technology or the law. Check back for the latest version.